PROVIDES EXCELLENT CRT-261 PREP GUIDE FOR CRT-261 EXAM - PREPAWAYETE

Provides Excellent CRT-261 Prep Guide for CRT-261 Exam - PrepAwayETE

Provides Excellent CRT-261 Prep Guide for CRT-261 Exam - PrepAwayETE

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q86-Q91):

NEW QUESTION # 86
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?

  • A. Prepare a change order to account for the additional requirements and communicate the new project schedule.
  • B. Incorporate the additional requirements to the project scope and continue with the original project schedule.
  • C. Document the gap in requirements and discuss the schedule and budget Impact with the project team.

Answer: C

Explanation:
When additional requirements are discovered early in a project that has a fixed budget and timeline, the consultant's first step should be to document the gap in requirements and discuss the potential impacts on schedule and budget with the project team. This approach ensures that all stakeholders are aware of the changes and can collaboratively decide on the best course of action.
Key Considerations:
* Scope Management:Clearly defining and managing project scope is crucial. Any changes to the scope should be carefully evaluated for their impact on time and cost.
* Stakeholder Communication:Engaging with stakeholders to discuss the implications of additional requirements helps in setting realistic expectations and making informed decisions.
* Change Control Process:Before implementing any changes, it's essential to follow a formal change control process, which includes documenting the change, assessing its impact, and obtaining necessary approvals.
By taking these steps, the consultant ensures that the project remains aligned with its objectives and constraints, and any deviations are managed in a controlled and transparent manner.
References:
https://trailhead.salesforce.com/content/learn/modules/best-practices-for-project-management/gather- requirements
https://www.salesforce.com/blog/project-management-guide/


NEW QUESTION # 87
Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK Ants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?

  • A. AppExchange package
  • B. Messaging for Web
  • C. Einstein Bots

Answer: B

Explanation:
To provide top-tier support features such as asynchronous conversations, cross-device support, and Estimated Wait Time transparency, Messaging for Web is recommended. This feature enhances the chat support experience on external websites, offering modern communication capabilities that meet customer expectations for flexible and informed support interactions.


NEW QUESTION # 88
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

  • A. Define case auto-response rules.
  • B. Configure case escalation rules.
  • C. Use Flow Builder to create a flow with a scheduled path.
  • D. Establish case assignment rules.

Answer: B


NEW QUESTION # 89
Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.
Which three best practices should a consultant recommend?
Choose 3 answers

  • A. Import the records and use Duplicate Management.
  • B. Deduplicate the data before importing into Salesforce,
  • C. Standardize all rows to match Salesforce data types.
  • D. Import the records and create a workflow rule to change the data type.
  • E. Install the Data Quality Analysis Dashboards from the AppExchange.

Answer: B,C,E

Explanation:
Explanation
These are three best practices that should be used when importing partner data in Excel format into existing Salesforce Date, Number, and Text fields. Standardizing all rows to match Salesforce data types will ensure that the data is compatible and consistent with the Salesforce fields. Deduplicating the data before importing into Salesforce will prevent creating duplicate records and violating unique constraints. Installing the Data Quality Analysis Dashboards from the AppExchange will help monitor and improve the quality of the imported data. Verified References: : https://help.salesforce.com/s/articleView?id=sf.importing.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.data_quality_dashboard.htm&type=5


NEW QUESTION # 90
A service manager has just configured chat at a company site. Now, the agents cannot see the chat footer components in the console.
Which configuration option should be verified?

  • A. Verify that users have access to the chat public group.
  • B. Verify that users are assigned the chat feature license.
  • C. Verify that users have access to the chat buttons.
  • D. Verify that users are assigned the chat user profile.

Answer: B


NEW QUESTION # 91
......

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